Refund policy

Last Updated: 2/14/26

We take great care to ensure that every order is accurately described, carefully packed, and shipped securely. Due to the nature of collectible trading cards, all sales are final.

Why All Sales Are Final

Trading cards and sealed collectible products are uniquely vulnerable to condition changes and product substitution after delivery. Once an item leaves our possession, we cannot verify that it has remained in the same condition or has not been altered.

For this reason, we do not accept returns or exchanges for:

Single cards (due to potential condition swapping or damage after delivery)
Graded cards
Sealed products (due to the possibility of pack weighing, resealing, or product substitution)
Bundles, mystery packs, and promotional items

This policy helps protect all customers by ensuring the integrity and authenticity of our inventory.

Returns, Exchanges & Refunds

Once an order is placed and processed:

No returns
No exchanges
No refunds
No cancellations after fulfillment begins

Please review product photos, descriptions, and quantities carefully before completing your purchase. We do our best to add high resolution images to all product pages with zoom capability.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us within 1 hour of placing your order, before fulfillment begins. Once an order has been processed or shipped, it cannot be changed or canceled.

Contact:

Email: poketcgshop@gmail.com

Feel free to contact us on Discord

Damaged, Incorrect, or Lost Orders

If your order arrives damaged, defective, incorrect, or is lost in transit, we will absolutely help.

To submit a claim:

Contact us within 7 days of delivery
Include:
- Order number
- Clear photos of the shipping box, packing materials, and item(s)
- A brief description of the issue

If your claim is approved, we will issue a replacement or store credit at our discretion. Refunds are not guaranteed.

Condition Disclosure

All cards are inspected prior to shipping. Unless explicitly stated otherwise:

Raw cards may exhibit minor factory imperfections
Condition assessments are subjective
Centering, print lines, whitening, and surface flaws may occur

Please purchase graded cards if condition certainty is required.

Chargebacks & Disputes

By completing a purchase, you acknowledge and agree to this Return & Refund Policy. Chargebacks or payment disputes that contradict this policy may be contested with documentation, including product photos, order history, and delivery confirmation.

Questions?

If you have any questions before purchasing, we encourage you to reach out. We’re happy to provide clarification or additional photos when available.